COMMERCIAL TERMS AND CONDITIONS
Best Reverse and SB2 America LLC (seller) reserves the right to change prices, terms or policies at any time without notice. Orders will be fulfilled as long as they are prepaid using any method listed on this website. Returns are accepted since no installation has been made yet, except if performed by certified assemblers. All other returns will be treated as cases under warranty analyses.
LIMITED WARRANTY BASIC POLICY
The Best Reverse gear sets are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for a period of 3 years from the date of purchase or up to 18,000 miles, whichever occurs first, when assemblies are performed by Best Reverse certified assemblers.
The warranty does not cover excessive wear of the clutch plate, failure of the gearbox bearings, breakage of the main shaft due to improper installation, breakage of the clutch rod and its extension.
If the seller considers the product to be defective from the factory, it will, at the seller’s discretion, be replaced or repaired, at the seller’s expense.
If a warranty service is required, the original buyer should call or write to the seller immediately and describe the situation. There is a separate form to be filled out for this purpose and traceability.
If it is deemed necessary for the seller to make an evaluation to determine whether the Best Reverse unit is defective, it must be properly disassembled (under the seller’s instructions), properly packaged and returned prepaid to the seller’s address (56 Commerce Dr, Abbeville, SC, 29620 – At: Tech Department), with a copy of the original purchase invoice or receipt.
All Best Reverse gear units are factory numbered and tampering with these original markings is prohibited, voiding the warranty if verified.
If after evaluation by the seller a defect in materials and/or workmanship is found, the seller will, at their option, repair or replace the defective part of the unit.
All the instructions and texts displayed in the assembling training video are a part of the warranty policy.
The warranty form must be completed and registered within 45 days of purchase for your warranty to be valid.
RETURNS AND EXCHANGES
Returns are permitted within 30 days of the delivery date. Any Best Reverse gear set returned for any reason must be accompanied by a Return Goods Authorization (RGA) number or it will be refused. Please, call or send an email message to the seller to obtain this number prior to returning goods for any reason.
There is a 15% re-stocking fee for all returned items which will be deducted from the amount to be refunded in the same manner as the payment originally made, allowing 15 business days after the arrival of the returning gear set.
The seller is not liable for any shipping costs for returning items.
WARRANTY REQUIREMENTS
Limited warranty does not cover labor or other costs or expenses incidental to the repair and or replacement of the Best Reverse gear set. This warranty does not apply if one or more of the following situations is judged by the seller to be relevant:
- Improper repairs like machining, welding, gluing, addition of other elements, etc.
- Improper installation made by the buyer,
- Accident`s consequences,
- Alterations like the use of unauthorized parts, gaskets, gearbox oils or lubricants,
- Racing and competitions involving speed,
- High performance tests,
- Mishandling or negligence, including but not limited to improper maintenance,
- Inappropriate applications,
The seller shall not be liable for any consequential or incidental damage arising out of or in connection with the Best Reverse assembly, transmission kit, component or part.
Consequential damages shall include without limitation, loss of use, income or profit, or losses sustained as the result of injury (including death) to any person or loss of or damage to the property.
The Best Reverse gear set is designed exclusively for use in Harley Davidson`s American V-Twin motorcycles with a 6-speed gear box.
The seller shall have no warranty or liability obligation if the Best Reverse unit or its parts are used in any other application.
If it is determined that the Best Reverse unit has been disassembled during the warranty period for any reason, this limited warranty will no longer apply unless the buyer was instructed to do so by a Best Reverse certified assembler for diagnostic purposes.